Everything an internal IT team runs on — with an agent in the middle.
Every feature below ships today. No roadmap slides.
Help desk
Tickets from everywhere, resolved with your knowledge
Portal, email, Slack, Microsoft Teams, and API intake land in one queue. The agent triages, answers with citations from published knowledge, follows team playbooks, and escalates with a summary when a human should take over.
- AI answers cite your own docs — synced from Notion or written in-app
- SLAs with business-hours clocks, pause/resume, and breach sweeps
- Automation rules, round-robin assignment, canned responses, CSAT
- Merge, link, subtask, tag, watch, and track time on anything
- A requester help center that deflects questions before they become tickets
Access management
Just-in-time access with real governance
People request roles; policies set the rules; profiles decide eligibility. Approvals happen in-app or straight from Slack. Grants provision into your IdP and expire on their own — and everything is reviewable.
- Time-boxed grants with auto-expiry and one-click renewal
- Approval chains: managers, security, or a workflow as the approver
- Provision via IdP groups, workflows, or manual tasks
- Scheduled access reviews with exportable evidence
- Nightly ingestion records access that already exists in your IdP
Assets
Devices, apps, and records in one inventory
Managed devices sync nightly from Intune. Custom entity types hold anything else — with per-field provenance showing which system last wrote what, and human edits pinned against sync overwrites.
- MDM device sync with owner resolution
- Custom entity types with typed fields and references
- Sync history on every connected app
- The agent sees a requester's assets when it answers
Workflows
Automation you can read
Describe what you want in the studio and get typed TypeScript you can inspect. Published workflows run in a sandbox with a step journal, approval gates, and replay — and they can act across Slack, Okta, Google, Jira, Zendesk, or any custom API you connect.
- Vibe-coding studio with a live summary rail
- Approval steps park the run until a human decides
- Installable templates per integration
- Custom applications: bring any HTTPS API under management
Platform
A developer surface, not a black box
Everything the UI does rides a public REST API with keys, scopes, and rate limits. Webhooks fire on the full lifecycle. An MCP server exposes the same tools to AI clients, and a CLI covers config-as-code.
- REST API with OpenAPI 3.1 reference at /developers
- Signed webhooks with delivery logs and rotation grace
- MCP server for AI-native integrations
- Config-as-code export/import for access and workflow definitions
- Append-only audit log with filters and CSV export