Per-employee pricing. No per-agent math.
Classic ITSM charges by help-desk agent and counts your whole company as free riders. Relym covers every employee — requesters included — because the agent works for all of them.
Free
$0
The whole product for small teams — not a trial.
- Up to 25 employees
- 500 AI resolutions / month
- All intake channels, SLAs, automations
- Just-in-time access with approvals
- Webhooks + 2 API keys
Pro
$7 / employee / mo
Every employee covered, ten times the AI.
- Unlimited employees
- 10,000 AI resolutions / month
- Everything in Free
- Unlimited API keys
- Priority support
Enterprise
Custom
For orgs with identity and compliance requirements.
- Everything in Pro
- SAML SSO
- SCIM provisioning
- JIT user provisioning
- Enterprise applications: Salesforce, ServiceNow, Workday
- Custom AI resolution volume
Fair questions
- Who counts as an employee?
- Active users in your workspace — agents and requesters alike. Deactivated users don't count. There are no separate agent seats to license.
- What's an AI resolution?
- A ticket the agent resolves without a human taking over. Escalations, triage, and answers that end up handled by your team don't consume the credit.
- Is just-in-time access an Enterprise feature?
- No — time-boxed access requests, approvals, and auto-expiry are the core of Relym and ship on every plan, including Free. Enterprise adds identity-layer features: SAML SSO, SCIM, and JIT user provisioning (auto-creating accounts at first SSO sign-in).